fuje9 Privacy Policy

Overview

Introduction and Scope of This Policy

This Privacy Policy ("Policy") applies to all personal data collected by fuje9 through the fuje9.pro website and any associated mobile-optimised pages, features, services and communications. It applies to all registered players and visitors who access the platform from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar and all other locations across the country.

By registering an account on fuje9, using any feature of the platform, or interacting with our customer support team, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not register or continue to use the fuje9 platform. This Policy should be read alongside the fuje9 Terms and Conditions, which are incorporated by reference.

Data Collection

Personal Information We Collect

fuje9 collects personal information through multiple touchpoints during account registration, identity verification, payment processing and platform usage. The categories of personal data collected and the purposes for which each category is used are set out in the table below.

Data Use

How fuje9 Uses Your Personal Information

fuje9 uses the personal information it collects strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• 1Account management — to create, maintain and secure your fuje9 account, authenticate your identity at login, and ensure only you can access your account and funds.
• 2Transaction processing — to receive and credit deposits made via bKash, Nagad, Rocket, Upay and bank transfer, and to process withdrawal requests to your registered payment account in BDT.
• 3Legal compliance — to verify your age (21+ requirement), conduct KYC checks, fulfil anti-money-laundering obligations, and respond to lawful requests from regulatory or law-enforcement authorities where required.
• 4Customer support — to respond to your enquiries, resolve account disputes, process complaints, and provide assistance related to responsible gaming tools such as deposit limits and self-exclusion.
• 5Platform improvement — to analyse aggregated and anonymised usage data in order to understand how players use the platform, improve game offerings, optimise page performance and develop new features that better serve our Bangladesh player base.
• 6Promotional communications — to send you account-related notifications, bonus credit alerts and promotional offers via SMS or in-platform messages where you have not opted out. You may opt out of marketing messages at any time by contacting fuje9 support.

Legal Basis

Legal Basis for Processing Personal Data

fuje9 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity involved.

• 1Contractual necessity — processing that is necessary to perform our contract with you, including operating your account, processing deposits and withdrawals, and settling wagers.
• 2Legal obligation — processing that is necessary to comply with applicable laws, including age verification requirements, anti-money-laundering regulations and fraud-prevention obligations.
• 3Consent — where you have given clear, informed consent to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• 4Legitimate interests — processing necessary for fuje9's legitimate operational interests, including platform security, fraud detection, responsible gaming monitoring and customer support quality assurance, where those interests are not overridden by your rights.

Cookies

Cookies and Tracking Technologies

The fuje9 platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, detect fraudulent access attempts and analyse aggregate usage patterns. fuje9 uses three categories of cookies. You can manage non-essential cookies through your browser settings, although disabling certain cookies may affect platform functionality.

• 1Essential cookies — strictly necessary for core platform functions including login session management, account balance display and payment gateway routing. These cannot be disabled without breaking core functionality.
• 2Analytics cookies — used to collect anonymised data on page performance, user navigation flows and feature engagement. This data is aggregated and cannot be used to identify individual players.
• 3Security cookies — used to detect and block suspicious access patterns, identify device fingerprints associated with flagged accounts and protect the platform against automated bot activity.

Data Sharing

How and When We Share Your Data

fuje9 does not sell your personal data to any third party. We share your data only in the limited circumstances listed below, and only to the minimum extent necessary for the specific purpose.

• 1Payment processors — transaction data (amount, account number, transaction reference) is shared with the relevant mobile financial service provider (bKash, Nagad, Rocket or Upay) or bank solely to execute the payment instruction you have initiated.
• 2Game providers — your account identifier and session token may be shared with certified third-party game providers (such as Pragmatic Play, Evolution Gaming or Spribe) to authenticate your game session. No financial data or full identity data is shared with game providers.
• 3Legal and regulatory authorities — where fuje9 is required by law, court order or lawful regulatory directive to disclose personal data, we will comply with such requirements. fuje9 will, where legally permitted, notify you of any such disclosure.
• 4Fraud and security partners — anonymised device fingerprint and behavioural data may be shared with specialised anti-fraud technology partners to identify and block fraudulent account activity, bonus abuse and automated bot patterns.

Data Retention

How Long We Keep Your Data

fuje9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data including registration information, KYC documents, transaction history and wager records is retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. Data collected solely for analytics purposes is anonymised within 12 months of collection.

Upon account closure you may request erasure of your personal data to the extent permitted by law. fuje9 will process erasure requests within 30 days, subject to any legal retention obligations that prevent full erasure. Where full erasure is not possible, fuje9 will anonymise the data so that it can no longer be attributed to you as an individual.

Security

How We Protect Your Personal Data

fuje9 implements industry-standard technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, alteration or destruction. All data transmitted between your device and fuje9.pro is encrypted using SSL technology. Sensitive data at rest, including identity documents and payment references, is stored using AES-256 encryption.

Access to personal data within fuje9 is restricted to staff members and technical systems that require it to perform their specific role. All personnel with access to personal data are bound by confidentiality obligations. fuje9 conducts regular internal security reviews and promptly addresses identified vulnerabilities. In the event of a data security incident affecting your personal data, fuje9 will notify you without undue delay.

Your Rights

Your Rights Regarding Your Personal Data

As a fuje9 player based in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact fuje9 support using the email address listed in the Contact section of this page.

• 1Right of access — you may request a copy of the personal data fuje9 holds about you, including your registration information, KYC records, transaction history and wager records. fuje9 will provide this within 30 days of a valid request.
• 2Right to rectification — if any personal data fuje9 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. fuje9 will action rectification requests within 14 days.
• 3Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. Erasure requests are subject to legal retention obligations described in the Data Retention section above.
• 4Right to restrict processing — you may request that fuje9 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing, while fuje9 considers your request.
• 5Right to data portability — you may request that fuje9 provides your personal data in a structured, machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided directly and that is processed by automated means on the basis of consent or contract.
• 6Right to object to marketing — you may withdraw consent to receive promotional communications from fuje9 at any time without providing a reason. Opt-out requests will be actioned within 5 working days. Withdrawal of marketing consent does not affect service communications related to your account.

To exercise any of the above rights, contact fuje9 support by email at [email protected], clearly identifying your account and the specific right you wish to exercise. fuje9 will respond within 30 days. Identity verification may be required before processing any data rights request to protect your account from fraudulent requests.

Payment Data

Payment Information and Financial Data

When you make a deposit or request a withdrawal on fuje9, you provide payment account details such as your bKash, Nagad, Rocket or Upay mobile wallet number, or your bank account details. fuje9 stores only the minimum payment information necessary to process transactions and reconcile your account, and to satisfy anti-money-laundering record-keeping obligations. fuje9 does not store full card numbers and does not process credit or debit card transactions.

All payment data is transmitted over SSL-encrypted connections. Payment references and mobile wallet numbers are stored in encrypted form within fuje9's secure data infrastructure. fuje9 will never ask you to share your full bKash PIN, Nagad PIN or bank account password with our support team. Any communication requesting such credentials should be treated as fraudulent and reported to fuje9 support immediately.

Minors

Children's Privacy and Age Restriction

The fuje9 platform is strictly for players aged 21 and above (21+ only). fuje9 does not knowingly collect personal data from individuals under the age of 21. If fuje9 discovers that personal data has been collected from a person under 21, that data will be immediately deleted, the associated account will be closed and any funds held in that account will be forfeited in accordance with the fuje9 Terms and Conditions. If you believe a minor has registered an account on fuje9, please contact [email protected] immediately so that we can investigate and take appropriate action.

Third-Party Services

External Links and Third-Party Services

The fuje9 platform may contain references to or integrations with third-party services, including game providers and payment processors. This Privacy Policy applies only to data processed by fuje9 directly. Third-party services have their own privacy policies, and fuje9 is not responsible for the data practices of any third party. We encourage you to review the privacy policy of any third-party service you interact with through the fuje9 platform.

Amendments

Changes to This Privacy Policy

fuje9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When material changes are made, the Last updated date at the top of this page will be revised. We encourage you to review this Policy periodically to remain informed of how we handle your personal data.

Your continued use of the fuje9 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you should cease using the platform and may contact fuje9 support to request account closure.

Our Commitments

Six Privacy Commitments to Every fuje9 Player

Contact

Contact fuje9 for Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data right, want to opt out of marketing communications, or need to report a data security concern, please contact fuje9 support. We aim to respond to all privacy-related enquiries within 30 days.